Effective Date: January 24, 2025

Castilla Roofing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you call our office or interact with our services.

Information We Collect:
When you call us to schedule a roofing inspection or service, we may collect the following information:
– Name
– Phone number (including mobile numbers for automated text confirmations)
– Physical address for service
– Details regarding your roofing needs

How We Use Your Information:
We use the information you provide to:
– Schedule and confirm roofing inspection appointments.
– Send automated SMS text messages regarding your appointment status.
– Provide the roofing services you requested.
– Communicate essential updates about our services.

Your Mobile Information and SMS Communications:
If you provide your mobile phone number and verbally consent to receive text messages, we will send automated appointment confirmations. **Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.** We only use your mobile number for transactional customer care messages related to your roofing service.

Opt-Out:
You may opt out of receiving text messages at any time by replying “STOP” to any message we send. Upon receiving a STOP command, we will immediately remove your number from our messaging list. You can also text “HELP” for assistance or call our office at (727) 666-6128.

Data Security:
We implement reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the internet or telephone is 100% secure.

Changes to This Policy:
We may update this Privacy Policy from time to time. Any changes will be reflected on this page.